Privacy Policy

1. Introduction

At ProSupport IT Consulting, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.

2. Information We Collect

We collect information that you provide directly and information collected automatically:

Information You Provide:

• Contact details: Name, email, phone number, and location
• Professional information: Current role, experience level, technology skills, and career goals
• Payment information: Processed securely through third-party payment providers (we do not store full card details)
• Communications: Messages, feedback, and support requests

Information Collected Automatically:

• Website usage data: Pages visited, time on site, browser type, and device information
• Cookies and analytics: Used to improve your experience and understand how our site is used

3. How We Use Your Information

We use your information to:

• Deliver and improve our services
• Match you with suitable developers, trainers, or mentors
• Process payments and send confirmations
• Communicate session schedules, updates, and relevant information
• Respond to your enquiries and provide support
• Analyse usage patterns to enhance our website and offerings
• Comply with legal obligations

4. Cookies

We use cookies to remember your preferences and understand how you use our site. You can manage cookie preferences in your browser settings. Some site features may not work properly if cookies are disabled.

We use analytics tools (such as Google Analytics) to understand traffic patterns. These are used in compliance with applicable data protection regulations.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

• Service Providers: Trusted vendors who help us operate our website, process payments, or deliver services
• Developers & Instructors: Relevant details are shared with your assigned professional to facilitate your engagement
• Legal Requirements: When required by law or to protect our rights

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill legal obligations. After your engagement ends, we may retain certain records for up to 3 years for compliance purposes, after which they are securely deleted.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing
• Withdraw consent where applicable

To exercise your rights, contact us at hello@prosupportconsulting.in.

8. Data Security

We implement appropriate technical and organizational measures to protect your data, including encrypted communications and access controls. While we take security seriously, no internet transmission is 100% secure.

9. International Transfers

ProSupport IT Consulting is based in India and serves clients globally. Your data may be processed in India or other locations where our service providers operate. By using our services, you consent to such transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of our services after changes indicates acceptance of the revised policy.

11. Contact Us