ITIL 4 Foundation
ITIL 4 Foundation is the entry-level certification in the ITIL 4 framework, published by Axelos and administered by PeopleCert. It introduces candidates to the management of modern IT-enabled services, the ITIL service value system, and the ITIL four dimensions model.
What is the ITIL4-F Course?
ITIL 4 Foundation is the entry-level certification in the ITIL 4 framework, published by Axelos and administered by PeopleCert. It introduces candidates to the management of modern IT-enabled services, the ITIL service value system, and the ITIL four dimensions model.
Who Should Take This Course?
- IT Service Management (ITSM) professionals
- IT Operations and Support staff
- Service Desk Managers and Analysts
- IT Managers overseeing delivery teams
- DevOps practitioners aligning with ITSM
- Anyone pursuing the ITIL Managing Professional path
- Business stakeholders working with IT services
What You Will Learn in the ITIL4-F Course
A comprehensive curriculum covering all exam objectives with hands-on labs and real-world practice.
Key Concepts of ITIL 4
Core terminology and concepts that underpin the ITIL 4 framework.
- Value, outcomes, costs, and risks
- Service relationships
- Products and services
- Service offering components
The Four Dimensions Model
- Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
Service Value System (SVS)
- SVS overview and purpose
- Opportunity and demand inputs
- Value as output
- Continual improvement model
Service Value Chain
- Plan, Improve, Engage
- Design & Transition, Obtain/Build
- Deliver & Support activities
- Value chain integration
Guiding Principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Think and work holistically
- Keep it simple and practical
ITIL Practices Overview
- General management practices
- Service management practices
- Technical management practices
- Change Enablement and Incident Management
Course Prerequisites
Pre-requisites training is free when you purchase the course from ProSupport
- No formal prerequisites — entry-level certification
- Basic IT awareness is helpful but not required
Exam Information
Everything you need to know about the ITIL4-F certification exam.
| Exam Component | Details |
|---|---|
Exam Name | ITIL 4 Foundation |
Exam Code | ITIL4-F |
Exam Type | Multiple Choice (closed book) |
Total Questions | 40 |
Passing Score | 65% (26 out of 40) |
Exam Duration | 60 minutes (75 minutes for non-native English speakers) |
Language | English, German, Spanish, French, Japanese, Portuguese, Chinese, Italian |
Exam Provider | PeopleCert (online or in-person) |
Exam Focus | ITIL 4 service value system, practices, and guiding principles |
Exam Registration | PeopleCert official website |
Retake Policy | No mandatory waiting period; retake fee applies |
Certification Validity | 3 years (CPD credits required for renewal) |
Exam Topics
Training Plans
Select the plan that matches your career goals
Basic
Certification Program
- Certification syllabus training
- Private instructor-led live classes
- Hands-on labs
- Practice exams
- Certification exam guidance
Pro
Certification + Projects
- Everything in Basic
- Real-world industry projects
- Case studies
- GitHub portfolio project
- Assignment reviews
- Capstone mini project
Premium
Career Acceleration
- Everything in Pro
- Resume building
- LinkedIn profile optimization
- Interview preparation
- Mock interviews
- Career mentoring sessions
- Capstone project
- Certification exam strategy
- Industry use-case training
Need custom enterprise pricing? info@prosupportconsulting.in
Learning Path
Your certification journey — from prerequisites to advanced roles.
ITIL 4 Foundation
Ready to Get Certified?
Start your ITIL 4 Foundation journey with private 1-to-1 training from certified industry developers.