Salesforce Administrator
The Salesforce Certified Administrator credential is for professionals who want to demonstrate their skills and knowledge in managing Salesforce applications. It covers configuring Salesforce, user management, data management, workflows, and reporting.
What is the ADM-201 Course?
The Salesforce Certified Administrator credential is for professionals who want to demonstrate their skills and knowledge in managing Salesforce applications. It covers configuring Salesforce, user management, data management, workflows, and reporting.
Who Should Take This Course?
- CRM Administrators managing Salesforce orgs
- Business Analysts who configure Salesforce
- IT professionals new to Salesforce
- Operations staff managing sales and service tools
- Recent graduates pursuing Salesforce careers
- Excel power users transitioning to CRM platforms
What You Will Learn in the ADM-201 Course
A comprehensive curriculum covering all exam objectives with hands-on labs and real-world practice.
Salesforce Platform Overview
- Salesforce editions and features
- Navigation and UI customization
- Standard and custom objects
- AppExchange basics
User and Access Management
- Profiles and permission sets
- Roles and hierarchy
- Field-level security
- Login policies and MFA
Data Management
- Import Wizard and Data Loader
- Duplicate management
- Data validation rules
- Relationships and lookup fields
Automation
- Flow Builder fundamentals
- Process Builder (legacy)
- Approval processes
- Email alerts and actions
Reports and Dashboards
- Report types and formats
- Summary and matrix reports
- Dashboard components
- Scheduled reports
Service and Sales Cloud Basics
- Lead and opportunity management
- Case management
- Queues and assignment rules
- Knowledge basics
Course Prerequisites
Pre-requisites training is free when you purchase the course from ProSupport
- No formal prerequisites — entry-level certification
- Basic understanding of CRM concepts is helpful
- Familiarity with web-based applications
Exam Information
Everything you need to know about the ADM-201 certification exam.
| Exam Component | Details |
|---|---|
Exam Name | Salesforce Certified Administrator |
Exam Code | ADM-201 |
Exam Type | Multiple Choice |
Total Questions | 60 |
Passing Score | 65% |
Exam Duration | 105 minutes |
Language | English, Japanese, Spanish, Portuguese |
Exam Provider | Salesforce / Webassessor |
Exam Focus | Salesforce platform configuration and administration |
Exam Registration | Trailhead / Webassessor |
Retake Policy | 1-day waiting period; $100 retake fee |
Certification Validity | 1 year (annual maintenance required) |
Exam Topics
Training Plans
Select the plan that matches your career goals
Basic
Certification Program
- Certification syllabus training
- Private instructor-led live classes
- Hands-on labs
- Practice exams
- Certification exam guidance
Pro
Certification + Projects
- Everything in Basic
- Real-world industry projects
- Case studies
- GitHub portfolio project
- Assignment reviews
- Capstone mini project
Premium
Career Acceleration
- Everything in Pro
- Resume building
- LinkedIn profile optimization
- Interview preparation
- Mock interviews
- Career mentoring sessions
- Capstone project
- Certification exam strategy
- Industry use-case training
Need custom enterprise pricing? info@prosupportconsulting.in
Learning Path
Your certification journey — from prerequisites to advanced roles.
Salesforce Administrator
Ready to Get Certified?
Start your Salesforce Administrator journey with private 1-to-1 training from certified industry developers.