ITIL 4 Strategist: Direct, Plan and Improve (DPI)
ITIL 4 Strategist: Direct, Plan and Improve (DPI) is the universal module for the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) designations. It provides practitioners with the skills to create an IT organisation that supports digital strategy, embraces continual improvement, and maintains effective governance. DPI bridges strategy with execution through structured planning and metrics.
What is the ITIL4-DPI Course?
ITIL 4 Strategist: Direct, Plan and Improve (DPI) is the universal module for the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) designations. It provides practitioners with the skills to create an IT organisation that supports digital strategy, embraces continual improvement, and maintains effective governance. DPI bridges strategy with execution through structured planning and metrics.
Who Should Take This Course?
- IT managers and service management leads
- Professionals pursuing ITIL Managing Professional or Strategic Leader
- Change and transformation programme managers
- Consultants working on ITSM improvements
What You Will Learn in the ITIL4-DPI Course
A comprehensive curriculum covering all exam objectives with hands-on labs and real-world practice.
Direction & Strategy
- Creating and communicating strategy
- Cascading goals and objectives
- Policies and controls
Planning & Governance
- Scope of planning
- Value of good governance
- Risk management in IT strategy
Improvement Techniques
- Continual improvement model
- Improvement initiatives
- Lean, DevOps, and Agile linkages
Organisational Change Management
- Change readiness assessment
- Stakeholder engagement
- Overcoming resistance
Measurement & Reporting
- Key performance indicators
- Critical success factors
- Dashboard design and reporting
Course Prerequisites
Pre-requisites training is free when you purchase the course from ProSupport
- ITIL 4 Foundation certification
- Recommended: 3+ years of ITSM or IT leadership experience
- Understanding of organisational change management is beneficial
Exam Information
Everything you need to know about the ITIL4-DPI certification exam.
| Exam Component | Details |
|---|---|
Exam Name | ITIL 4 Strategist: Direct, Plan and Improve |
Exam Code | ITIL4-DPI |
Exam Type | Closed book, multiple choice |
Total Questions | 40 questions |
Passing Score | 70% (28/40) |
Exam Duration | 90 minutes |
Language | English and multiple languages |
Exam Provider | PeopleCert (in-person or online proctored) |
Exam Focus | IT strategy, governance, continual improvement, and OCM |
Exam Registration | Via PeopleCert.org |
Retake Policy | Must wait 14 days before retake; up to 3 attempts per year |
Certification Validity | 3 years (maintenance via CPD points) |
Exam Topics
Training Plans
Select the plan that matches your career goals
Basic
Certification Program
- Certification syllabus training
- Private instructor-led live classes
- Hands-on labs
- Practice exams
- Certification exam guidance
Pro
Certification + Projects
- Everything in Basic
- Real-world industry projects
- Case studies
- GitHub portfolio project
- Assignment reviews
- Capstone mini project
Premium
Career Acceleration
- Everything in Pro
- Resume building
- LinkedIn profile optimization
- Interview preparation
- Mock interviews
- Career mentoring sessions
- Capstone project
- Certification exam strategy
- Industry use-case training
Need custom enterprise pricing? info@prosupportconsulting.in
Learning Path
Your certification journey — from prerequisites to advanced roles.
ITIL 4 Strategist: DPI
Ready to Get Certified?
Start your ITIL 4 Strategist: Direct, Plan and Improve (DPI) journey with private 1-to-1 training from certified industry developers.