Salesforce Data Cloud Consultant

The Salesforce Certified Data Cloud Consultant credential validates expertise in implementing Salesforce Data Cloud (formerly Customer Data Platform) to unify customer data, build unified profiles, and activate insights across the Salesforce ecosystem. It covers data ingestion, identity resolution, segmentation, and activation.

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What is the DCC Course?

Who Should Take This Course?

Salesforce Consultants specialising in data and CRM analytics
Data Engineers integrating customer data sources into Salesforce
Marketing Technologists building unified customer profiles
CRM Architects designing customer data platform strategies
Business Analysts working on customer data unification projects
Salesforce Admins expanding into data platform capabilities

What You Will Learn in the DCC Course

A comprehensive curriculum covering all exam objectives with hands-on labs and real-world practice.

Data Cloud Architecture

Data Cloud data model and objects
Data stream types and sources
Data lake objects vs. data model objects
Org-wide settings and permissions
Data Cloud credits and usage

Data Ingestion

Salesforce connector (CRM data)
S3, MuleSoft, and custom connectors
Cloud storage connectors
Ingestion API
Streaming ingestion

Data Mapping and Harmonisation

Standard data bundles
Custom data model objects
Field mapping and transformation
Data harmonisation best practices
Normalisation and enrichment

Identity Resolution

Identity resolution rules
Matching rules (exact, fuzzy)
Reconciliation rules
Individual and contact point objects
Testing and validating identity resolution

Segmentation and Activation

Segment creation and filters
Calculated insights
Activation targets (Marketing Cloud, Advertising)
Real-time activation
Segment on segment

Insights and Analytics

Tableau CRM for Data Cloud
Profile explorer
Data Cloud dashboards
Sharing unified profiles with Sales/Service Cloud
Einstein Next Best Action integration

Course Prerequisites

Pre-requisites training is free when you purchase the course from ProSupport

Active Salesforce Certified Administrator credential
Minimum 2 years of Salesforce implementation experience
Familiarity with Salesforce data model and APIs
Understanding of customer data management and CDP concepts

Exam Information

Everything you need to know about the DCC certification exam.

Exam Component	Details
Exam Name	Salesforce Certified Data Cloud Consultant
Exam Code	DCC
Exam Type	Multiple Choice
Total Questions	60
Passing Score	65%
Exam Duration	105 minutes
Language	English
Exam Provider	Salesforce / Webassessor
Exam Focus	Data Cloud implementation, identity resolution, segmentation, and activation
Exam Registration	Trailhead / Webassessor
Retake Policy	1-day waiting period; $100 retake fee
Certification Validity	1 year (annual maintenance required)