ServiceNow Certified Implementation Specialist — HR (CIS-HR)

The CIS-HR certification validates expertise in implementing ServiceNow HR Service Delivery (HRSD). It covers employee lifecycle case management, HR portals, document templates, and integration with HR systems. Certified professionals can design and deploy end-to-end HR service experiences that improve employee satisfaction and HR team efficiency.

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What is the CIS-HR Course?

Who Should Take This Course?

HR Technology Consultants implementing ServiceNow HRSD
ServiceNow Implementation Specialists expanding to HR
HR Systems Administrators managing digital HR services
HRIS Professionals modernising HR service delivery
Technical Consultants delivering HR transformation projects
ServiceNow CSAs advancing to a specialist track

What You Will Learn in the CIS-HR Course

A comprehensive curriculum covering all exam objectives with hands-on labs and real-world practice.

HR Service Delivery Foundations

Configure the core HR Service Delivery application and HR case management.

HR application scoping and activation
HR case and task management
HR service catalog items
Assignment and routing rules for HR

Employee Center and HR Portal

Employee Center Pro configuration
Knowledge base for HR articles
HR chatbot (Virtual Agent) setup
Self-service HR portal design

Lifecycle Events

Onboarding and offboarding workflows
Life Event activities and tasks
Cross-department coordination flows
Activity sets and checklists

Document Templates and E-Signatures

HR document templates creation
DocuSign and e-signature integrations
Offer letters and contracts automation
Document versioning and audit trails

HR Integrations

Integration with Workday, SAP SuccessFactors
Import sets for employee data
REST/SOAP HR system connections
Profile and position sync workflows

Reporting and Compliance

HR case SLA and KPI dashboards
Data privacy and GDPR compliance
HR audit logs and access controls
Performance Analytics for HR metrics

Course Prerequisites

Pre-requisites training is free when you purchase the course from ProSupport

ServiceNow CSA certification
Understanding of HR processes and employee lifecycle
Completion of HR Service Delivery Fundamentals training
2+ years of HR technology or ServiceNow implementation experience

Exam Information

Everything you need to know about the CIS-HR certification exam.

Exam Component	Details
Exam Name	ServiceNow Certified Implementation Specialist — HR
Exam Code	CIS-HR
Exam Type	Proctored multiple-choice exam
Total Questions	60
Passing Score	70%
Exam Duration	90 minutes
Language	English
Exam Provider	ServiceNow (Webassessor / Kryterion)
Exam Focus	ServiceNow HR Service Delivery implementation and configuration
Exam Registration	now.com/certification via ServiceNow Learning
Retake Policy	14-day wait after failed attempt; fees apply per attempt
Certification Validity	2 years; must recertify on latest release