ServiceNow Certified Master Architect (CMA)

Enterprise Architecture and Governance

Design multi-instance, enterprise-scale ServiceNow architectures.

• Instance strategy: single vs multi-instance
• Platform governance models and COEs
• Domain separation architecture
• Change management at enterprise scale

Technical Architecture Patterns

• Integration architecture and API design
• High-availability and disaster recovery
• Performance engineering and capacity planning
• Security architecture and zero-trust patterns

Platform Customisation Strategy

• Customisation vs configuration trade-offs
• Upgrade impact analysis and readiness
• Technical debt management
• Scoped application design at scale

Data Architecture and CMDB Strategy

• CMDB governance and data quality
• IRE strategy for large-scale environments
• Cross-domain data models
• Service graph connectors and federation

Stakeholder Management and Advisory

• Executive presentations and business cases
• Platform roadmap planning
• Build vs buy analysis
• CoE (Centre of Excellence) design

CMA Board Defence Preparation

• Case study analysis and architecture design
• Whiteboard diagramming techniques
• Presenting trade-offs to a panel of CMAs
• Post-workshop feedback and remediation