ServiceNow Certified System Administrator (CSA)

The ServiceNow Certified System Administrator (CSA) certification validates your ability to configure, manage, and maintain the ServiceNow platform. It covers core administration skills including instance configuration, user management, workflow automation, and service catalog design. CSA is the foundational certification for any ServiceNow career path.

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What is the CSA Course?

Who Should Take This Course?

System Administrators managing ServiceNow instances
IT professionals transitioning into ServiceNow roles
ITSM practitioners implementing digital workflows
Technical Consultants delivering ServiceNow projects
Help Desk and IT Support Managers
Professionals seeking a foundation for specialist certifications

What You Will Learn in the CSA Course

A comprehensive curriculum covering all exam objectives with hands-on labs and real-world practice.

UI and Navigation

Master the ServiceNow interface, navigation, and personalisation options.

ServiceNow UI components and layouts
List and form views
Application navigator and menus
Personal settings and accessibility

Instance Configuration

System properties and system settings
Branding and UI themes
Email notifications and templates
Update sets and change management

User Administration

Users, groups, and roles
Authentication and SSO configuration
Access Control Lists (ACLs)
Impersonation and delegated administration

Tables, Fields, and Forms

Schema map and table relationships
Field types and dictionary entries
Form design and sections
Choice lists and dependent fields

Workflow and Automation

Flow Designer and subflows
Business Rules (server-side scripting)
UI Policies and Client Scripts
Scheduled jobs and SLA definitions

Service Catalog and CMDB

Catalog items and record producers
Order guides and workflows
CMDB classes and relationships
Discovery basics and CI management

Course Prerequisites

Pre-requisites training is free when you purchase the course from ProSupport

Familiarity with IT Service Management (ITSM) concepts
Basic understanding of relational databases
Experience with web-based applications
Completion of ServiceNow onDemand training (recommended)

Exam Information

Everything you need to know about the CSA certification exam.

Exam Component	Details
Exam Name	ServiceNow Certified System Administrator
Exam Code	CSA
Exam Type	Proctored multiple-choice exam
Total Questions	60
Passing Score	70%
Exam Duration	90 minutes
Language	English
Exam Provider	ServiceNow (Webassessor / Kryterion)
Exam Focus	ServiceNow platform administration and configuration
Exam Registration	now.com/certification via ServiceNow Learning
Retake Policy	14-day wait after failed attempt; fees apply per attempt
Certification Validity	2 years; must recertify on latest release