ITIL 4 Specialist: High-velocity IT (HVIT)

ITIL 4 Specialist: High-velocity IT focuses on the ways in which digital organisations and digital operating models function in high-velocity environments. It covers concepts from Agile, DevOps, Lean, and other modern approaches, helping practitioners accelerate value delivery and support digital transformation. It is one of four modules required for the ITIL 4 Managing Professional designation.

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What is the ITIL4-HVIT Course?

Who Should Take This Course?

DevOps and Agile practitioners working within ITSM
IT managers leading digital transformation initiatives
Product and platform owners in fast-moving IT environments
ITIL 4 Managing Professional (MP) candidates
Service reliability engineers and site reliability engineers
IT leads in cloud-native or microservices environments
Professionals aligning ITSM with Lean and Agile delivery

What You Will Learn in the ITIL4-HVIT Course

A comprehensive curriculum covering all exam objectives with hands-on labs and real-world practice.

High-velocity IT Concepts

Core concepts underpinning high-velocity digital IT environments.

Digital organisations and operating models
High-velocity culture and mindset
ITIL 4 and digital transformation
Key metrics: DORA, deployment frequency, lead time

ITIL 4 in Agile and DevOps Environments

Integrating ITIL practices with Agile and DevOps delivery models.

DevOps and ITIL alignment
Agile service management
Continuous integration and delivery
Shift-left testing and operations

Lean and Safety Culture

Applying Lean thinking and psychological safety in ITSM.

Lean IT principles and waste reduction
Psychological safety and blameless culture
Learning from failures and post-incident reviews
Flow efficiency and value stream mapping

Technical Practices for High-velocity IT

Technical practices that enable high-velocity service delivery.

Infrastructure as code
Automated testing and quality gates
Deployment pipelines and release automation
Monitoring, observability, and AIOps

Resilience and Anti-fragility

Building resilient and adaptive IT services.

Chaos engineering principles
Service resilience patterns
Incident response in high-velocity environments
Continual improvement at pace

Course Prerequisites

Pre-requisites training is free when you purchase the course from ProSupport

ITIL 4 Foundation certification
Recommended: Experience working in DevOps, Agile, or cloud environments
Familiarity with CI/CD pipelines and modern delivery practices is advantageous

Exam Information

Everything you need to know about the ITIL4-HVIT certification exam.

Exam Component	Details
Exam Name	ITIL 4 Specialist: High-velocity IT
Exam Code	ITIL4-HVIT
Exam Type	Closed book, multiple choice
Total Questions	40
Passing Score	70% (28 out of 40)
Exam Duration	90 minutes
Language	English and multiple languages
Exam Provider	PeopleCert (in-person or online proctored)
Exam Focus	Digital transformation, Agile/DevOps integration, and high-velocity service delivery
Exam Registration	Via PeopleCert.org
Retake Policy	Must wait 14 days before retake; up to 3 attempts per year
Certification Validity	3 years (maintenance via CPD points)