ITIL Managing Professional (MP)

The ITIL 4 Managing Professional (MP) is a designation awarded upon completing all four Specialist modules: Create, Deliver and Support; Drive Stakeholder Value; High-velocity IT; and Direct, Plan and Improve. It is designed for IT practitioners who work with technology and digital teams and have responsibility for managing services, teams, and workflows across the IT value chain.

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What is the ITIL4-MP Course?

Who Should Take This Course?

IT service managers overseeing end-to-end delivery
Senior IT operations and delivery leads
DevOps and Agile team leads in service environments
Professionals who have completed ITIL 4 Specialist modules
ITSM consultants advising on service management maturity
Anyone seeking the formal ITIL Managing Professional designation
IT directors managing complex multi-team service environments

What You Will Learn in the ITIL4-MP Course

A comprehensive curriculum covering all exam objectives with hands-on labs and real-world practice.

Create, Deliver and Support (CDS)

End-to-end service creation and delivery lifecycle.

Service value stream design
Development and transition practices
Incident, problem, and change management
Service desk and support operations

Drive Stakeholder Value (DSV)

Stakeholder engagement and customer journey management.

Customer and user journey mapping
Business relationship management
Supplier and partner engagement
Value co-creation and SLA management

High-velocity IT (HVIT)

Accelerating delivery in digital and DevOps environments.

DevOps and Agile integration with ITIL
Lean IT and waste elimination
CI/CD pipelines and deployment automation
Resilience and continual improvement at pace

Direct, Plan and Improve (DPI)

Strategic direction and organisational improvement.

Directional planning and governance
Policies, controls, and guidelines
Continual improvement management
Value stream assessment and optimisation

MP Designation Integration

Applying all four modules holistically across an IT organisation.

Cross-module integration scenarios
Organisational change and culture
Measuring the impact of service management
Preparing the MP exam readiness review

Course Prerequisites

Pre-requisites training is free when you purchase the course from ProSupport

ITIL 4 Foundation certification
ITIL 4 Specialist: Create, Deliver and Support
ITIL 4 Specialist: Drive Stakeholder Value
ITIL 4 Specialist: High-velocity IT
ITIL 4 Strategist: Direct, Plan and Improve

Exam Information

Everything you need to know about the ITIL4-MP certification exam.

Exam Component	Details
Exam Name	ITIL 4 Managing Professional Designation
Exam Code	ITIL4-MP
Exam Type	Designation awarded on completion of four modules (no additional exam)
Total Questions	N/A
Passing Score	Pass all four constituent module exams at 70%
Exam Duration	N/A (individual module exams are 90 minutes each)
Language	English and multiple languages
Exam Provider	PeopleCert (via completion of all four module exams)
Exam Focus	Holistic IT service management across delivery, stakeholders, velocity, and governance
Exam Registration	Register each module exam individually via PeopleCert.org
Retake Policy	Individual module retake policies apply; 14-day wait per module
Certification Validity	3 years (maintenance via CPD points)